To talk or not to Talk Talk

Well, I’ve spent the past three hours trying to get back online after that familiar ‘cannot display the web page’ notification upon entering the URL for Google Mail. It’s not the first time this has happened this month, and for some reason the Talk Talk network seems to have mini strops where it goes down and doesn’t submerge for several hours (yes, I still mean the broadband!)

So I contacted customer services and if it wasn’t for my transatlantic skills in understanding dialects, I’d say that I was being transferred to a call centre not in the UK or was having my call answered by a non-UK worker (don’t let Dave C know that!). Sorry, they call them ‘electronic telecommunications specialists’ aka people on the end of the phone. And not just ordinary people, either; these individuals have managed to land a job working in ICT when they don’t know their mouse from their keyboard.

Yes, I tried switching it off and back on. Yes, I’m in front of my computer. Yes, it is wireless hence my wireless router. Operating system, what type of computer you’re using, is it connected at the moment (well technically yes or I wouldn’t be able to call you through the landline!). And after the 21 questions which felt like a techno-nerd version of the Weakest Link, I finally found my answer.

“Temporary system problem in your area” (not even addressing me by ‘Sir’ might I add). Doesn’t surprise me. Well if you are having so-called problems then why should I pay for the times when your service decides to go on strike? And you wonder why you’re voted one of the poorest broadband providers in the country.

On a positive note, I learnt that these techno-help desk people do have lots of intelligent jokes – “search online and reset your router that way” – erm, one problem, you’re still down!


About Cuts, News and Views

The site’s author is a student at the Birmingham School of Media and a journalist for both Birmingham Budget Cuts and Sony Music Entertainment. He is a PR consultant as well as having worked for the BBC. The author also contributes on a freelance basis to The Times and The Guardian. Dean Hill is a member of The Chartered Institute of Public Relations.

Posted on May 7, 2011, in Uncategorized. Bookmark the permalink. Leave a comment.

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